What to know before you submit a service request

In order to initiate a service request with one of our product specialists, you’ll need the following information handy :

*Sales Order or Invoice Number

*Product Serial Number

Important : CardiacDirect has the right to postpone the appointment if you do not have all of the requirements above. 

If you have not already, use the various online articles or the search bar to find online step-by-step guides to fix your product without the need for a technician.

*If you do not see your product in either list, we may not provide technical support or repair options for your medical device. Please contact the manufacturer directly.*

We DO Service the following brands:





We do not service the following brands :

Welch Allyn (1.800.535.6663)

Burdick (1.800.535.6663)

Mortara (1.800.535.6663)

Mindray (877.913.9663)

Sonoscape (market@sonoscape.net)

GE Healthcare (1.800.437.1171)

NDD  (978.470.0923)

Mettler (800.638.8537)

Criticare (401.667.3837)

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